Repeat business systems
The customers you have already won are the easiest to sell to again. Happy customers write reviews, send their friends and come back, when someone asks them at the right moment. We set up the systems that do the asking, so nobody has to remember.
This helps you with: a brand that looks right, being found online, turning website visitors into customers, more online sales, less time on routine work and scaling your business.
- Reviews
- Replies
- Free Online Presence Report
- The free Online Presence Report checks your reviews and whether you reply to them.
- Who it is for
- A business with happy customers who are not yet asked for reviews, referrals or repeat buying
- What is counted
- New reviews each month, and the average score
- Where the number comes from
- Google and Facebook
- What is counted
- Introductions from referrals and partners
- Where the number comes from
- The referral tracking we set up
- What is counted
- Past customers who buy again after a win-back campaign
- Where the number comes from
- Your own sales or booking records
What repeat business systems cover
- The reviews engine. A review request after every job, replies drafted for you to approve, and your best reviews shown on your website.
- A referral programme. Customers who send a friend are tracked, so every introduction is counted and thanked.
- A partner programme. Other businesses that serve your customers, such as accountants or advisers, introduce clients to you.
- Win-back campaigns. Messages and offers that bring past customers back.
- Monthly plans. A monthly plan for customers who buy from you again and again.
You approve what goes out
Review requests, replies and win-back messages are sent by AI automations, from messages you have read and approved.
Where it sits in the order
Repeat business systems is the fifth of our eight services. It helps every other service earn more from the customers it wins. The free Online Presence Report already checks your reviews and your replies, so you can see where you start.
Packages
- Start
The reviews engine
A review request after every job, replies drafted for you to approve, and reviews shown on your website.
Price to be set
- Standard
The reviews engine plus a referral programme
Customers who send a friend are tracked, so every introduction is counted and thanked.
Price to be set
- Complete
Reviews, referrals, partners and repeat buying
Both, plus a partner programme, a win-back campaign each quarter, and a monthly plan for repeat buyers.
Price to be set
Other services
- Brand identityBrand strategy, logo, colours, fonts, brand voice and a brand book
- Website and ecommerce developmentFast websites and online shops that work on phones
- Digital marketingSocial media, video adverts, search on Google and AI tools, and paid advertising
- Sales funnels and offersOffers that sell, free first steps, landing pages and follow-up emails
- AI automations and AI trainingAI tools set up, your staff trained, and routine work automated
- Digital Scaling RoadmapPremium: where you are now, where you want to be, and every step between
- Bespoke softwareBuilt for one business when ready-made tools do not fit